Case Studies

Case Study Subjects:

• Communication Skills
• Internal Consulting Skills
• Leadership Development
• Managing Diversity
• Project Management, Problem Solving and Decision Making

Communication Skills Case Studies

• Customer Service Interactions That Improve Customer
  Satisfaction (PDF)
  
  
• “Top of the Mind” Status with Your Distribution Chain:
  Big Dividends (PDF)
  
  
• Improved Productivity, Image, and Communication with Major
  Consumer Goods Company (PDF)
  
  
• Persuasive Responses to Tough Customer Questions (PDF)

Internal Consulting Skills Case Studies

• Developing More Strategic Partnerships with Clients (PDF)
  
  
• From Expert to Partner: The Human Resources Journey (PDF)
  
  
• Transformation of Human Resources Role (PDF)
  
  
• Creation of Networking Consulting Methodology (PDF)

Leadership Development Case Studies

• Best Practices in Leading the Global Workforce (PDF)
  
  
• Leading Innovation and Change: Best Practice
  Case Study (PDF)

Managing Diversity Case Studies

• Cross Cultural Competency Training at Aetna
  
  
• Diversity Program at Cingular
  
  
• Executive Diversity Workshops at HSBC
  
  
• Saks Fifth Avenue
  
  
• Abbott Labs
  
  
• General Mills
  
  
• Deloitte
  
  
• State Farm

Project Management, Problem Solving and
Decision Making Case Studies

• Taking Cost Improvements to the Next Level (PDF)
  
  
• Project Planning Results in “Trouble-Free” Merger (PDF)
  
  
• Project Management Yields Mission Success (PDF)
  
  
• A Quality Solution Leads To Innovation and
  Performance Gains (PDF)
  
  
• Surpassing Goals and Saving Millions Down Under (PDF)
  
  
• A Systematic Approach to Complex Problem Solving (PDF)

   

If you have any questions or comments about these handouts or any of our services, please contact us at 301-299-0607 or via email at info@spisolutions.com.

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